Privacy Policy for LifeFork
This Privacy Policy explains how LifeFork, operated by IonSail LLC ("LifeFork", "we", "us", or "our"), collects, uses, and discloses information about you when you use our iOS application, website, and services.
Much of what you put into LifeFork — exercise, diet, and sleep routines — can be health data. Our Consumer Health Data Privacy Policy describes how we handle it and the specific rights of Washington and Nevada residents. If the two policies differ about consumer health data, that policy controls.
1. Information We Collect
LifeFork keeps your plans on your device and can be used without an account. We collect the following, each only when you use the feature concerned.
Account Information: an account is optional. If you sign in with Apple, we store the identifier Apple gives us for you and a display name — the name you choose to share or, if you share none, the part of your email before the "@"; we do not store that email address. If you sign in with Google, we store the identifier Google gives us for you, your name, and the address of your Google profile picture; we do not store your Google email address. If you sign up with an email address, we store that address, when you confirmed it, a display name (at first the part before the "@"), and a hash of your password (never the password itself); we use the address only to confirm it, to let you reset your password, and for notices about your account. Accounts created earlier with a username keep that username and password hash.
Content you send to AI features: content you import (a screenshot, text, a link, or a video saved on your device), goals you describe, what you write in Profile → About You, and a question you ask about a step (sent with the step, its plan and the conversation so far) or a step of your own you ask suggestions for. It is sent to our servers and our AI provider to produce the result you asked for, and we do not keep a copy on our servers afterwards. Your questions about a step, the answers, and suggestions made for your own steps are kept only on your device. Suggestions shown on steps of plans in our library are written ahead of time and reviewed by us; seeing them sends nothing of yours to our AI provider. The first time you use an AI feature, the app asks your permission to send it to our AI provider, Google's Gemini; nothing is sent unless you allow it, and you can withdraw it in Profile → Settings → Use LifeFork's AI. For a video, LifeFork reads its first 3 minutes on your device and sends the text shown on screen, up to 12 still frames, and its soundtrack; the video file itself is not uploaded. The soundtrack can include the voices of people in the video.
Pages you send from a computer: if you connect the LifeFork browser extension (Chrome or Edge) to your account with a code from the app, the text and address of a page you choose to send are stored on our servers until LifeFork on your phone downloads them, and are deleted then. We also store which browsers are connected (a name such as "Chrome on Mac", and when each last sent a page); the key that connects a browser is stored only in a form that cannot be read back.
Plans and check-offs: kept on your device. They are stored on our servers only if you turn on Sync across devices, which is off by default.
Plans you share by link: if you choose Share by link on one of your plans and confirm, we store a copy of that plan — its title, description, steps and their settings, and the credit for its source, if it has one — on our servers, so that anyone with the link can view it and add it to their own LifeFork. The copy is linked to your account so that you can stop sharing it, but your name and account are not shown with it. Your check-offs, notes, and anything you write in a step are not included. You can stop sharing at any time; the copy is then deleted and the link stops working.
Reports: if you report a plan someone shared, we store which plan, the reason you chose, and any note you add. We do not record who sent the report.
Subscription records: if you subscribe, the product, transaction identifiers, and purchase and expiry dates Apple gives us. We never receive your payment card details.
AI usage records: for each AI request, its type, size, duration, and outcome (not its content), linked to your account, to enforce plan limits and manage costs.
Library activity: when you start a plan from our library, we record which plan, to count how often each is used. The record is not linked to you or your account.
Product analytics: counts and categories of actions in the app (for example "an import finished" or "a plan was started from the library"), tied to a random identifier created for your installation. It is not linked to your account and never contains plan titles, step text, or other content.
Technical data: like any internet service, our servers receive your IP address and request details when the app connects. The app also sends Apple's per-developer device identifier with requests; we do not store it.
What we do not collect: Apple Health data, precise location, contacts, or advertising identifiers. Calendar access, if you allow it, is used on your device only. Reminders are scheduled on your device.
2. How We Use Your Information
To Provide the Service: to manage your account and subscription, read content you import, generate and adjust plans with AI, and sync your plans across devices if you turn Sync on.
To enforce limits and prevent abuse: to apply plan limits and protect the Service.
To improve the app: using the product analytics described above. We do not use the content of your plans, imports, or About You for analytics, and we do not use it to train AI models.
To communicate with you: to answer support requests and send notices about the Service.
We do not use your information for advertising, and we do not build advertising profiles.
3. Sharing of Information
We do not sell your personal information, and we do not share it for cross-context behavioral or targeted advertising. LifeFork has no public profiles. Other users cannot see your plans, except a plan you choose to share by link: anyone who has that link can see the copy you shared (see section 1). A shared plan is not listed in LifeFork's library or search, and we ask search engines not to index its page.
Service providers process information on our behalf and under our instructions:
- Cloudflare, Inc. — hosts our servers and database, routes requests to our AI provider, and sends our account emails (confirming your address and resetting your password).
- Google LLC (Gemini API) — reads imported content, including a video's frames and soundtrack, generates or checks plans, and answers questions about a step, at the moment you use those features.
- Apple Inc. — provides Sign in with Apple and App Store subscriptions. Apple does not receive your plans or AI content from us.
- Google LLC (Sign in with Google) — confirms who you are when you choose to sign in with Google. Google does not receive your plans or AI content from us.
These providers may keep limited copies for a short time for security, abuse prevention, and reliability, under their agreements with us. They may not use your content for their own purposes.
Legal reasons: we may disclose information if required by law, such as a valid court order, and will tell you when the law allows.
Business transfers: if LifeFork is involved in a merger, acquisition, or sale, your information may be transferred; we will tell you beforehand, and will ask for your consent where the law requires it, including for consumer health data.
4. Where Your Information Is Processed
Our servers and database run on Cloudflare's global network, and AI requests are processed by Google; both may process data in the United States and other countries. LifeFork is operated by a company based in China, and our staff may access account and service data from there when needed to run and support the Service. By using the Service you understand that your information may be processed in countries whose privacy laws differ from those where you live.
5. How Long We Keep It
- Content sent to AI features: not kept on our servers after the request is processed. One exception: so the same post is not processed twice, the plan produced from an import may be held in our processor Cloudflare's cache for up to 7 days. The cached copy is not linked to you or your account, and tapping Regenerate bypasses it.
- Questions about a step: kept only on your device, with the answers, until you clear the conversation or remove the step; never on our servers.
- Pages sent from a computer: deleted when your phone downloads them, or after 7 days if it never does. Connected browsers are kept until you disconnect them in Profile → Send from a computer, or delete your account.
- Account, subscription, and AI usage records, and synced plans and check-offs: kept while your account exists (synced data only while Sync is on), and deleted when you delete your account.
- Library activity: kept in a form not linked to you or your account.
- Product analytics: kept in a form not linked to your account.
- Plans you share by link: kept until you stop sharing, delete the plan in the app, or delete your account, or until we remove it after a report.
- Reports: kept until we have reviewed them, and deleted with the plan if it is removed.
- Backups: our database keeps automatic recovery points for up to 30 days, so deleted data leaves backups within 30 days.
6. Security
We use industry-standard measures to protect your information, including encryption in transit and hashed passwords, and we keep as little on our servers as the Service needs. However, no method of transmission or storage is 100% secure. If a breach affects your information, we will notify you and the relevant authorities as the law requires.
7. Your Rights
Depending on where you live, you may have the right to:
- Access: request a copy of your personal information.
- Correction: request that we correct inaccurate information. You can edit your profile, About You, and plans in the app at any time.
- Deletion: request that we erase your personal information (see section 8).
- Data Portability: request your information in a portable format.
- Withdraw consent: for example by turning off Sync across devices.
To make a request, email support@lifefork.app from the email or Apple ID linked to your account. We will not discriminate against you for exercising your rights. Washington and Nevada residents have additional rights over consumer health data, including an appeal process, described in our Consumer Health Data Privacy Policy.
8. Deleting Your Account and Data
You can permanently delete your LifeFork account and all associated personal data at any time directly from inside the iOS app:
- Open LifeFork, tap Profile.
- Scroll to the Account section and tap Delete Account.
- Confirm the action in the prompt.
When you confirm, we immediately and permanently remove your profile, subscription records, AI usage history, and any personal content stored on our servers, including synced plans and check-offs, pages waiting to be sent to your phone, and connected browsers. This action cannot be undone. Data kept on your device is removed when you delete the app.
Deleting your account also deletes every plan you shared by link, and their links stop working. Copies that other people already added to their own LifeFork are theirs and stay on their devices.
Note about subscriptions: Deleting your account does not automatically cancel an active App Store subscription. To cancel billing, go to Settings → Apple ID → Subscriptions on your device, as required by Apple.
If you cannot access the app and need us to delete your data on your behalf, email support@lifefork.app and tell us how you sign in (Apple, Google, or your email address), and we will process the request within 30 days.
9. Tracking and "Do Not Track"
We do not track you across other companies' apps or websites, and the app contains no advertising or third-party analytics software. No third parties collect information about your activity over time and across different websites or apps through our Service. Because we do not track, our Service does not change its behavior in response to browser "Do Not Track" signals.
Our website uses no analytics or advertising cookies. It loads fonts from Google Fonts, so Google receives your IP address when the page loads.
10. Children's Privacy
LifeFork is not directed to children under 13, and we do not knowingly collect personal information from them. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly. If you believe a child has done so, contact us at the address below.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the new version on this page and update the "Effective Date", and for material changes we will also tell you in the app. Changes to how we handle consumer health data follow the consent rules in our Consumer Health Data Privacy Policy.
12. Contact Us
IonSail LLC
30 N Gould St, Ste R, Sheridan, WY 82801, USA
Email: support@lifefork.app
Website: https://lifefork.app